Frequently asked questions
Frequently asked questions
View the most frequently asked questions by category. Is your Question not listed? Please feel free to contact us.
Order
How can I order on hibaby.nl?
You can order Products by Adding Theme to Your Shopping Cart. Then go to the shopping cart page to complete your order.
Order and pay
WHAT PAYMENT METHODS CAN I USE?
You can Pay Safely with Regular Payment Methods Such As iDeal, Bancontact, PayPal and Credit Card.
Will I Receive An Email After Ordering?
You Will Receive An Email to Confirm Your Order. If you have not received this, please contact our customer service.
Is it safe to order from hibaby?
Sure. You pay in A Secure Environment. The Website has a secure SSL Connection.
Shipping and Returns
I want to return, is that Possible?
This is Possible when your order was placed less than 14 days ago, and is in its original condition. Does your product show signs of use or is the packaging damaged? Then it is unfortunately not possible to take back your item (s).
You can submit A Return Request via This Form .
What is the delivery time?
Our Employees Try to Process Your Order As Soon As Possible. In most cases, this happens the same day. You Will Receive Your Package One Working Day later. It may happen that a delay occurs due to boxyness of our shipping partner. You will always receive a tracking link to check the status of your order.
Will I Get A Tracking Link?
When your order is processed in our warehouse, a tracking link will be created and sent. Through this link you can follow the status of the shipment in real time.
